Quality accounts

All public health services and registered community health services submit an annual quality account.

These reports provide the Victorian community with an open and transparent account of each service’s performance and improvement work.

Reporting requirements

Due to the pandemic, public health services and registered community health services are not required to submit a quality account for 2021-22. If you want to share your improvements and quality focus, please email to Megan Goadby, Acting Director, Centre for Patient Safety and Experience, at Megan.Goadby@safercare.vic.gov.au.

Please download the 2018-19 guidelines below for information about what to include in your quality account.

These specify the mandatory quality and safety reporting requirements for:

• patient experience 
• infection control
• maternity services
• residential aged care
• clinical mental health services
• continuity of care.

The guidelines also provide advice on how to make your quality account engaging and accessible to your community.

Background

Victoria introduced the quality account in 2015–16 to:

• ensure accountability of public health services and registered community health services
• promote changes in systems and professional practices
• promote continuous improvement
• provide consumers with information.