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Key messages

Safer Care Victoria's new Partnering in healthcare framework will help health services respond to the needs and expectations of consumers.

It aims to help health services involve consumers to deliver care that is safe, person and family centred, equitable and clinically effective. 

Health services should identify at least two domains to focus on, and return a completed Statement of intent to

Read the framework

Our Partnering in healthcare framework supports health services with practical strategies to improve healthcare and outcomes for Victorians by better involving patients and their families. 

Download the framework

Make the framework work

Use the Partnering in healthcare self-assessment tool

1. Review the domains and suggested priorities for health services outlined in the framework

2. Use the Partnering in healthcare self-assessment tool to:

  • identify your service’s current strengths and challenges against each domain and identify areas in need of improvement
  • identify at least two domains and the priorities you will choose to focus on in the next 12 months.

Complete the Partnering in healthcare statement of intent

3. If you haven't already done so, complete and submit your Partnering in healthcare statement of intent to

Check how it aligns with national standards

Download our fact sheets to see how each domain from the framework aligns to the NSQHS Standards.


We know better health outcomes happen when consumers, the people that support them and communities work together with health workers. But we also know health service have different levels of success when it comes to partnering with consumers for better care and outcomes. Our framework responds to these challenges.

Designed to support consumer participation in healthcare, our framework was co-produced with consumers, health professionals and community members during 2018. 

Read more about our engagement process

Partnering in healthcare forum

In April 2019 more than 300 consumers, clinicians, safety and quality managers and policy makers from around Victoria came together to celebrate, learn, share ideas and discuss a future shaped by a new partnership and consumer participation approach.

Download our event report

Get in touch

Co-Design and Consumers
Safer Care Victoria

Page last updated: 28 Feb 2020

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