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What are your priorities for 2020-21? Due to the pandemic, your statement of intent is now due 10 September 2020. Please identify two domains and associated priorities from the framework, then fill in our quick and easy statement of intent.

Read the framework

Our Partnering in healthcare framework gives health services practical strategies to improve healthcare and outcomes for Victorians by better involving patients and their families. 

Make the framework work

1. Review the domains and suggested priorities for health services outlined in the framework.

2. Use the Partnering in healthcare self-assessment tool to:

  • identify your service’s current strengths and challenges against each domain and identify areas in need of improvement
  • identify at least two domains and the priorities you will choose to focus on in the next 12 months.

3. Complete and submit your Partnering in healthcare e-statement of intent by 10 September 2020.

Check how it aligns with national standards

Download our fact sheets to see how each domain from the framework aligns to the NSQHS Standards.


We know better health outcomes happen when consumers, the people that support them and communities work together with health workers. But we also know health service have different levels of success when it comes to partnering with consumers for better care and outcomes. Our framework responds to these challenges.

Our Partnering in healthcare framework is helping health services respond to the needs and expectations of consumers. It aims to help health services involve consumers to deliver care that is safe, person and family centred, equitable and clinically effective. 

Designed to support consumer participation in healthcare, our framework was co-produced with consumers, health professionals and community members during 2018. 

Read more about our engagement process

Partnering in healthcare forum

In April 2019 more than 300 consumers, clinicians, safety and quality managers and policy makers from around Victoria came together to celebrate, learn, share ideas and discuss a future shaped by a new partnership and consumer participation approach.

Download our event report

Get in touch

Co-Design and Consumers
Safer Care Victoria

Page last updated: 28 May 2020

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