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Guided by simple but effective improvement principles, the Model for Improvement helps us deliver results-based outcomes and support improvement in healthcare and public sector agencies in Victoria.

The Model for Improvement graphic was developed by the Institute for Healthcare Improvement in Boston, Massachusetts (www.ihi.org).

The model asks three questions to guide improvement:

  1. What are we trying to accomplish?
  2. How will we know that a change is an improvement?
  3. What changes can we make that will result in improvement?

Graphic image showing the model for improvement

Using the model

Answering these three questions will help you understand the problem you are trying to solve. You can then develop your ideas for change.

These ideas can be tested through small scale Plan-Do-Study-Act (PDSA) cycles to determine how effective the changes are towards your improvement goal.

Plan-Do-Study-Act

The PDSA cycle helps you test and refine your change ideas by asking you to:

PLAN

Develop a plan to test the change.

DO

Carry out the test.

STUDY

Observe and learn from the consequences.

ACT

Make modifications to the test.

Page last updated: 02 Jul 2019

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