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Ambulance care


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97% of patients had positive overall experiences of ambulance care in 2018–19, the same as in 2017–18.

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Across the seven Ambulance Victoria regions, almost all patients had positive overall experiences (between 95% and 98%)
 

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97% of patients said they were definitely treated with respect and dignity by the paramedics.
 
 

Area for improvement


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78% of Aboriginal Victorians had positive overall experiences of care compared with non-Aboriginal Victorians (96%).
 

Emergency department care


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84% of patients said they had positive overall experiences of emergency department care in 2018–19, similar to 2017–18 (83%).

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The percentage of patients who had a positive overall experience of care ranged from 69% to 95% across the state’s emergency departments.

 

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79% of patients said the doctors treating them were compassionate.
 
 

Area for improvement


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58% of patients said they received enough information about their condition and treatment while they were in the emergency department.
 
 

Page last updated: 12 Mar 2020

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