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Involving consumer representatives when reviewing adverse events can challenge assumptions and highlight areas for improvement.

Consumer representatives are not directly affected by the event being reviewed, but they can help to provide the perspective of the patient, their family, or carer.

Our guides helps you:

  • select and appoint a consumer representative 
  • clarify their role and remuneration
  • support them through the process.

Read more about reviewing and responding to adverse patient safety events.

Page last updated: 11 Dec 2020

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