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Partnering with consumers ensures that a wide range of views drive quality and safety improvements in Victoria’s health services. Consumers have first-hand experience with your health service and their insight should be incorporated throughout your service.

The information below will help your health service partner with consumer representatives to improve your care, and also meet part of your accreditation requirements.

How to plan, prepare and proceed with engaging consumer representatives.
Get some tips on how and why to engage consumers as part of your reviews into serious harm or death.
Meet the needs and expectations of consumers, by using our Partnering in healthcare framework.

Page last updated: 28 Feb 2020