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Due to the pandemic, public health services are not required to submit a quality account for 2019-20. If you do want to share your improvements and quality focus, you still can. Please follow the 2018-19 guidelines below.

2018-19 Annual quality accounts

The 2018-19 Annual quality accounts are now available.

All public health services and registered community health services submit an annual quality account.

The quality accounts provide the Victorian community with an open and transparent account of each service’s performance and improvement work.

Reporting requirements

Download the 2018-19 guidelines for public health services or for registered community health services for information about what to include in your quality account.

These specify the mandatory quality and safety reporting requirements for:

  • patient experience 
  • infection control
  • maternity services
  • residential aged care
  • clinical mental health services
  • continuity of care.

The guidelines also provide advice on how to make your quality account engaging and accessible to your community.


Victoria introduced the quality account in 2015–16 to:

  • ensure accountability of public health services and standalone community health services
  • promote changes in systems and professional practices
  • promote continuous improvement
  • provide consumers with information.

Page last updated: 28 May 2020

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