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The Victorian healthcare experience survey (VHES) collects patient experience information from recent users of Victorian public health services with the aim of measuring and monitoring patient experience to support a patient-centred care approach to healthcare delivery.

In 2017, VAHI commissioned an independent review of the VHES program, which involved extensive consultation across the sector and with consumer representatives.

In the April edition of our newsletter, we advised that work would commence shortly on ways to improve the current VHES program. VAHI has now begun work to conduct two reviews to address the key recommendations.

The ‘Local and Small Rural Health Services Review’ will examine some of the factors that impact the collection and reporting of patient experience data from local and small rural health services, and examine how these factors may be best addressed. Alternative models of collection and reporting will be developed and tested with local and small rural health services. Findings from this review will inform VAHI’s approach on how to best collect and report patient experience data for these services.

The ‘Victorian Health Services Patient Experience Program Review: an environmental scan’ will examine Australian and international approaches to collecting patient experience data and information. It will also consider the merits of using real-time versus post-discharge methods of collection for patient experience data. As part of this work, VAHI will engage with public and private health services to better understand how they are currently using real-time and other methods of collection for patient experience data. Learnings from the review will inform how the VHES program can be re-designed in the future to ensure it is fit for purpose.

Consultations with the sector will commence shortly to inform these two reviews. We look forward to working with health services on this important initiative.

Page last updated: 03 May 2018

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