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Safer Care Victoria is committed to ensuring Victorian health services provide best quality, person centred care.

To do this we need to ensure the experiences of people using the health system are heard, and patients are actively engaged to inform the design of our work, the work of our partners and frontline health service delivery.

We do this through:

  • the Safer Care Patient and Family Council
  • our Partnering in healthcare framework
  • collecting patient feedback and experience via the Victorian health experience survey, complaints and  the reporting of incidents<link to VHES when available>
  • providing advice to our partners such as VAHI and the Department of Health and Human Services on consumer perspectives
  • supporting health services to improve their own consumer engagement, for instance through user guides and training of volunteers through to incorporating patient experience in hospitals’ statements of priorities and annual quality accounts.

Current projects and initiatives

In their shoes

In July 2017 SCV, in partnership with VMIA, launched In their shoes: building a culture of listening, a toolkit designed to support organisations increase the role of the patient voice in improving service delivery.

The toolkit includes a series of short videos about real life experiences of health care for use in training, meetings and consultations and communications.

We will keep working with VMIA to develop more patient stories over the coming months.

Watch the latest videos here

Get in touch

Lidia Horvat
Manager Co-design and Consumers
Safer Care Victoria
03 9096 9008

Page last updated: 02 Mar 2020

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