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Posted on 03 Mar 2020

As health services look toward selecting an incident reporting system as part of Victoria's VHIMS reforms, a rural health service is sharing its own positive experience.

Last May, Beaufort and Skipton Health Service (BSHS) began using the Victorian Healthcare Incident Management System Central Solution (VHIMS CS), which is currently used by around 39 small public health services across the state.

BSHS provides aged care, primary care, community care and hospital care to around 5000 people in Victoria's west.

Its Nursing Director of Quality and Safety, Andrea Flenley, says the provider has experienced a huge improvement in incident reporting following the introduction of VHIMS CS. The number of incidents reported on VHIMS CS has increased steadily, she says.

"There is growing confidence of staff in reporting issues, as well as suggestions, to better improve the health service," she says.

Staff feedback has focused on how easy the VHIMS CS is to use, and how simple it is to review or follow up incidents via the user-friendly dashboard. 

Before the introduction of VHIMS CS, incident and hazard reporting at BSHS was largely ad hoc. Now, weekly incident meetings are supported by clear and consistent data provided via VHIMS CS, meaning BSHS administrators are able to quickly get the information they need.

For further information, please contact Megan Goadby from the VAHI Safety and Surveillance team via

VHIMS success Andrea Flenley
BSHS Nursing Director of Quality and Safety, Andrea Flenley

Page last updated: 03 Mar 2020