VAHI has joined with Safer Care Victoria (SCV) for a series of workshops across the state to build the capability of health services in using patient experience information.
The roadshow is an opportunity for health services to learn more about the Victorian Healthcare Experience Survey (VHES) program. We are presenting our directions for reform, including the changes we have already made to improve the usefulness of reporting for local and small rural health services. This includes demonstrating the different features of the VHES reporting portal, such as creating infographics, doing analytics or focusing on specific demographics. We are encouraging services to think about what aspects they want to focus on, to get the most out of their patient experience data.
SCV are introducing the new Partnering in Healthcare framework at the events, which looks at ways to improve healthcare and outcomes for Victorians by better involving patients and their families. SCV are also leading discussions on the frameworks’ alignment with patient experience and the second edition of the National Safety and Quality Health Service Standards (NSQHSS).
Update from the first events: Geelong and Warrnambool
We filled the rooms at our first roadshow events in Geelong and Warrnambool, with over 20 people in attendance at each. Participants travelled from across the region, including Heywood, Terang, Mortlake, Port Fairy, Portland, Colac, Timboon, and Casterton, and the conversations were varied and interesting. Participants included consumers, nurses, health service quality and safety administrators, educators, chief executive officers and board members.
At these events, we heard about some of the particular challenges faced by some small services seeking to use patient experience information. Timboon and District Health Care Service, for example, sees a large number of tourists from the Great Ocean Road. However, the fact that the Victorian Healthcare Experience Survey only collects information from Victorian residents means that they may not have enough qualifying patients to meet the minimum reporting threshold for patient experience data.
VAHI has committed to working with services to create a new small and local services strategy for the VHES program, which will take into account the local requirements. The strategy will aim to achieve much greater returns on patient experience information for local and small rural health services.
Where to next?
Workshops are taking place this week in Swan Hill and Bendigo. Feedback from participants at our early events has been very positive and we are excited to bring the roadshow to six more locations through the month.
Limited places are still available for the upcoming workshops. Health service staff are encouraged to register for a session in their region through the links below.