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Posted on 06 Oct 2021
Patient experience and outcomes

A recent VAHI pilot using the Victorian Healthcare Experience Survey (VHES) to collect Patient Reported Outcomes (PROs) showed the survey can be an effective way to collect PROs for specific patient groups.

The VHES was used to collect PROs for people undergoing chemotherapy, with strong completion rates during the pilot period. 2,618 patients from 38 public hospitals across Victoria participated in the survey with all survey respondents providing a self-rating of their overall health.

99% of participants also answered questions about their quality of life across five health dimensions - mobility, self-care, usual activities, pain/discomfort and anxiety/depression.

These results validate survey cognitive testing that indicated patients are likely to find questions about their health relevant and acceptable.

While the pilot showed that PROs can be collected centrally using the existing VHES program, there needs to be a clear link between the PROs measures, clinical guidelines, and clinical expertise for PROs-related insights to effectively influence clinical practice.1

VAHI will therefore use lessons from the pilot to conduct further work in determining the most appropriate treatment groups or settings in which to use the VHES to collect PROs data in future.

A report on the pilot program, with results focused on patient perceptions of their overall health and quality of life on five dimensions of health, will be released to registered users of the VHES results portal in coming weeks.  

The pilot was a collaborative effort with the Department of Health’s Cancer Support Treatment and Research Unit and Ipsos, the VHES administrator.

For information about Patient Reported Outcomes data in VAHI reports, please contact Kate Riley Sandler at



  1. Williams K, Sansoni J, Morris D, Grootemaat P and Thompson C, Patient-reported outcome measures: Literature review. Sydney: Australian Commission on Safety and Quality in Health Care; 2016. Available at:

Page last updated: 06 Oct 2021