Firstly, a big thanks to everyone who completed VAHIs first (annual) stakeholder survey. Your willingness to take the time to complete the survey is very much appreciated and is critically important to ensure that we are meeting your needs.
We surveyed public health services (CEOs, directors of medicine and nursing, quality and safety managers), private health service CEOs and clinicians (directly and via the clinical networks), as well as representatives of the Department of Health and Human Services and Safer Care Victoria.
We will reveal all of our results at this year’s VAHI Annual Forum, however we’re pleased to say that we had a healthy response from almost 300 respondents. Around seven in 10 (71%) gave VAHI an ‘excellent’, ‘very good’ or ‘good’ rating, while 29% rate VAHI’s performance as ‘fair’ or ‘poor’.
There is strong agreement (over 80%) on the importance of VAHI’s role to improve the quality of data provided to health services, and around 70% strongly agreeing about the importance of VAHI’s function in helping to improve the quality and safety of health care provided to Victorians.
While feedback on our trust and integrity was relatively high – particularly for a new organisation – it’s clear that some of our reports and measures could be improved, and that we could also assist more in helping interpret and understand the data.
Other opportunities for improvement identified through the survey are increased timeliness of reporting and improved usability of measures. Increased collaboration with health services and improvements to the quality, relevancy and presentation of data were also suggested.
We have found this feedback to be very useful and will be working hard over the next 12 months to address the main issues raised – particularly around usability, reducing duplication and timeliness of reports and data.
We intend to run the research again towards the end of 2019 and hope that our improvement efforts will be reflected in the results.