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Posted on 06 Aug 2019

Victorian public health services that are not using the Victorian Health Incident Management System (VHIMS) Central Solution for incident reporting are now considering their options for procuring a new incident and feedback management system.

Health services can choose from options including:

  • joining the 39 health services currently using the new VHIMS Central Solution (VHIMS CS)
  • using the statewide tender panel for a modified version of VHIMS CS
  • continuing to use their current vendor
  • negotiating with a vendor for their own bespoke platform.

The Victorian Health Incident Management System (VHIMS)

The Victorian Health Incident Management System (VHIMS) is a standardised dataset designed to collect clinical and occupational health and safety (OH&S) incidents, hazards and feedback (complaints, compliments and suggestions) in Victorian public health services.

Health services will be required to collect and submit the new VHIMS minimum dataset after they transition to their preferred incident and feedback management systems. This will support VAHI’s routine statewide reporting of incident and feedback data.


The statewide tender is underway to establish a panel of suppliers of incident management and feedback systems. VAHI hosted an all-day forum on 17 June 2019 to inform Victorian public health services about this tender process and the other options available.  

We were pleased to have delegates from over 50 Victorian public health services attending either in person or via teleconference. Delegates at the forum had an opportunity to test the functionality of the VHIMS CS and gave very positive feedback about the usability of the new system. After the event, we asked participants to complete a survey indicating which option they think they will choose, to assist our planning for the statewide tender. More than half of respondents indicated that they would like to use the VHIMS CS or the modified version.

We will soon be providing all health service CEOs and delegates with more information on the next steps and how they can best stay involved and informed.

Thank you to everyone who attended the forum. If you require any further information, please contact Megan Goadby, Principal VHIMS Officer, via

Page last updated: 07 Aug 2019