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Posted on 19 Oct 2021
Innovation and improvement

In the first month of our new Wellbeing for healthcare workers initiative, we're already seeing some great examples of how acute, primary and aged care services are reigniting joy in work.

Launched on 19 August with the Institute for Healthcare Improvement (IHI) and 21 participating sites, the initiative is using the Joy in Work framework to promote healthcare worker wellbeing through improved culture, workplace and reigniting joy in the workplace.

Read more about the initiative and see who's in involved

The Joy in Work framework begins with the question, 'What matters to you?' and discussions are held around the following themes:

  • Physical and psychological safety
  • Meaning and purpose
  • Choice and autonomy
  • Recognition and reward
  • Participative management
  • Camaraderie and teamwork
  • Daily improvement
  • Wellness and resilience
  • Real-time measurement.

Outline of the five steps of the joy in work framework

Joy in Work framework: Image courtesy of Institute for Healthcare Improvement. Perlo J, Balik B, Swensen S, Kabcenell A, Landsman J, Feeley D. IHI Framework for Improving Joy in Work. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017. 

We held a workshop for participating teams to practise ‘What matters to you?’ conversations and develop communication skills, which underpin the success of this process. These skills are taken back to services, which are now having ‘What matters to you?’ conversations in their workplaces.

Here’s how the team at Stawell Regional Health are recording its conversations.
Stawell Health form for recording what matters to you conversations


And here’s a great example of how Mildura Base Hospital communicates the ‘What matters to you?’ concept to its ward:

Mildura Base Hospital poster for having what matters to you conversations























The teams will continue to meet to share their learnings, participate in coaching with improvement staff from SCV and IHI, and test changes using improvement science.

Read more about the IHI's Joy in Work framework and ways to implement in your service.

Sign up for updates for more tips from this Healthcare worker wellbeing centre initiative. 

Page last updated: 21 Oct 2021