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Posted on 06 Oct 2021
Patient experience and outcomes

Data collection for the Community Health Victorian Healthcare Experience Survey (VHES) will recommence in November, with a redesigned questionnaire and using a hybrid data collection model to adapt for the challenges of COVID-19.

In normal circumstances the Community Health survey is delivered in a hard copy format to clients of 81 community health services across Victoria. COVID-19 has greatly reduced the number of face-to-face appointments, so the survey method has been adjusted to allow for in-person and telehealth clients to participate.

Community health services will receive hard copy surveys in 23 languages to give to clients following face-to-face appointments, as well as a unique web link and QR code to send to clients who have received telehealth services.

The survey will run between 8 November and 13 December 2021, using a newly redesigned questionnaire created in consultation with the sector. The new survey is shorter and focuses on the aspects of care most important to patients, in an aim to provide more actionable information for health services.

Children under 16 will also be represented in the survey for the first time, with dedicated questions intended to capture the ‘voice of the child’.

Some of the questionnaire results will form part of a new quality and safety report that is under development. This report is informed by the Community Health Outcomes Framework, comprised of key high-level statements that articulate measures of service delivery success.

VAHI is hosting an information session for the sector on Tuesday 12 October 2021 about the revised survey and hybrid data collection method. To register click here.

If you have any questions about the program please contact Lauren Jordan, Manager Consumer Experience at vhes@vahi.vic.gov.au

Page last updated: 06 Oct 2021