Skip to main content
Rachael Yates headshot
Rachael Yates
Head and Principal Advisor, Innovation and Improvement
Monash Health
0439 610 266

Rachael is a senior healthcare leader with more than eight years’ experience in innovation, redesign, management, strategy and planning, supported by masters-level qualifications and strong background in education.

Rachael has held the role of Head and Principle Advisor of the Monash Health Innovation and Improvement team for three years, leading a team responsible for the delivery of the organisation’s flagship transformation projects. Prior to working in the health sector, she worked in education for ten years in operational, management, consultant, research, recruitment and teaching roles.

Recent highlights

  • Ensured operational readiness for introduction of Electronic Medical Record at Victoria’s largest public health service by collaborating with 15 clinical programs to implement of 652 solutions in response to 70 high level potential workflow risks (2019)
  • Launched and implemented Monash Health’s flagship Transforming Care Program in collaboration with executive and operational teams to deliver improved patient and staff experience and operational performance via 12 key streams (2017/18)
  • Developed patient services at the new Monash Children’s Hospital for 8 work streams by engaging over 150 Monash stakeholders in the development of future workflows and inter-dependencies between services (2016)

Why I do what I do

“My personal experience as a primary carer for a chronically unwell and palliative family member influenced my decision to move into healthcare redesign and strategy roles. This was inspired by the incredible care and support we received from individuals and teams, despite the obvious system challenges we observed. This experience has driven my commitment to system wide improvement that results in the delivery of sustainable healthcare and positive experiences for patients, families and the incredible teams who deliver care.”

Page last updated: 24 Nov 2020