Naomi has been a project officer implementing change for more than 20 years but only recently began her improvement and innovation journey. While her focus has always been on building relationships with internal and external stakeholders to improve the delivery of healthcare and effective change management, the difference over the past five years has been the application of improvement science
Naomi has a clinical background in nursing and holds a Graduate Certificate in Educational Leadership and Management. She received the Chairperson’s Award for Excellence at Peninsula Health in 2015, and a Valuing Achievement Commendation in 2003 at the Department of Health and Human Services, Victoria.
- Introduced a daily operating system across multiple sites and services to improve communication and coordination of care
- Developed Peninsula Health's Innovation Open School for staff and consumers creating a "community of interest" in improvement methodologies
- Embedded an Action Learning Program to build organisational capability for improvement.
Why I do what I do
“It’s a privilege being welcomed into all areas of the health service to becoming familiar with processes, understanding barriers to delivering good patient care and being able to coach teams to improve patient/consumer outcomes. It is rewarding work and I spend time with some amazing people. I try never to take it for granted.”