Jane is a chemical engineer by training but has worked in the healthcare field for more than 25 years. She has a MPH (Public Policy) and is currently studying for a Professional Doctorate in Public Health.
Jane has led the development and implementation of the improvement program and methodology at Eastern Health since 2011. The eight year journey has seen the establishment of an organisation wide culture of improvement that is evident from ward to board. She also leads the Centre for Patient Experience which involves consumers in co-designing services and engages with community on the ongoing development of facilities and service profile.
Jane was named one of the Top 50 Public Sector Women (Victoria) in 2017 which recognises the exceptional female leaders across local and state government and statutory authorities, in the Victorian public sector.
- Presented at the International Forum on Safety and Quality in Healthcare in Glasgow, Scotland on building organisational capability for improvement at Eastern Health
- Facilitated the development of the organisational approach to working within a hybrid digital environment following the implementation of the EMR
- Supported the establishment of the Eastern Health program management office within the performance excellence team to align improvement and project management processes.
Why I do what I do
“The science of improvement and all that goes along with it is a natural fit with my engineering background and extensive healthcare experience. I find the technical, social and theoretical components of improvement interesting and love the challenge of continuously seeking perfection in the delivery of safe high quality care to our patients. The alignment of the patient experience and consumer and community participation portfolios with improvement makes sense and enables me to continuously engage with patients and consumers to ensure their voice is heard throughout our improvement efforts.”
Gilfillan, C., Newnham, E., Nagappan, R., Evans, J. and Compton, J. (2016) A 7-day team-based model of care in general medicine: implementation and outcomes at 12 months. Internal Medicine Journal. Vol 46. Issue 1. January 2016