Carolyn is a registered nurse/midwife and has post graduate degrees in women’s health, frontline management and health systems management.
Carolyn was the Nurse Unit Manager of Emergency, at the Royal Women’s for seven years, which included the period when the Women’s relocated from Carlton to Parkville. During her time as unit manager, emergency established an early pregnancy assessment service as a stand-alone clinic, expanded the assessment centre (maternity) to a 24 hour / seven day a week service, and undertook the management of admissions and the acute CASA crisis care unit within emergency.
In 2011 Carolyn was seconded to undertake a one-year project (BEST – Better Emergency Service Times) which identified barriers and developed hospital wide initiatives to improve emergency department patient waiting times. In 2012 she completed the Professional (Graduate) Certificate in Health Systems Management at Melbourne University.
Carolyn has gained more than eight years’ experience in redesign and project management across the Women’s different health streams and teams. She works closely within the quality and safety unit to undertake organisation-wide improvement and innovation activities, coach project leads and teams, provide improvement training to staff and facilitate groups to understand problems and generate solutions.
- Successfully undertook two BCV Innovation Fund projects
- Coordinated OSIM at the Women’s with an action plan developed and approved
- Improved patient discharge times with the initiation of multiple pathways to address different aspects of care
- Currently working with different teams on – Disability Action Plan, State wide Quality Audit of Cancer Multidisciplinary Meetings, and SCV Safer Baby Collaborative.
Why I do what I do
“I enjoy working closely with clinicians to implement improvements which directly benefit there working environment and patients. I love developing new ideas of how we should be providing better care and then implementing pathways, and actually putting the ideas into actions.”