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  • Were you in quarantine accommodation between 29 March and 20 August?
  • And do you believe (or are unsure if) you had a blood glucose level test?

Please call 1800 356 061 (8am to 8pm, seven days a week).

Holiday hours: We are currently operating a call back service ,so please leave a message we will return your call. If you are calling outside of these hours or on a public holiday, we will return your call on the next business day.

Interpreters are available on request.

We are now contacting everyone who may have had their blood glucose level tested while in quarantine accommodation before 20 August 2020.

But we want to make sure we have identified everyone.

So if you think you had this test - and we haven't contacted you yet - please call us.

Your health is our immediate concern.

Why we are doing this

Through the devices used for this test, there is low risk of cross-contamination and transmission of blood borne viruses:

The clinical risk of this is low.

You are not at risk if you used your own personal device to test your blood glucose level.

You are not at risk if you did not have a blood glucose level test.

Unsure if you had this test?

A blood glucose level test (also known as a 'finger prick test') involves a finger prick to get a drop of blood.

Most likely, this test would have been done by a nurse or doctor. 

But you or a family member may have been given a device to do the finger prick test yourselves.

If you believe (or are unsure if) you had this test, please call 1800 356 061.

Identifying everyone who may be affected

We have reviewed all resident health records to identify anyone who may have had their blood glucose level tested while in quarantine accommodation.

This includes anyone who had a condition or episode that may have required their blood glucose level being tested – like if you fainted or felt generally unwell.

We are already contacting people by phone, or by letter if we can’t get through. You may be contacted by staff from the Department of Health and Human Services or Alfred Health, who are supporting this review.

For completeness, we will be writing to all other residents to alert them to this issue.

Arranging for precautionary screening

If you are at risk, a doctor or nurse from Alfred Health will follow up with you, explain the clinical risk and arrange for precautionary screening for blood borne viruses if necessary.

If you have contracted a blood borne virus, we will arrange for free and confidential medical follow up, counselling and support.

Reviewing how this happened and why

We understand you will have many questions about how this happened and why.

While our immediate concern is for your health, we are undertaking a broader review to examine what happened, and to make recommendations for systems improvements.

Read our questions and answers

Page last updated: 23 Dec 2020

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