What we do

Our range of programs and projects may seem incredibly broad, but they all have the same goal – to support health services to  get better and to help keep Victorians safe.

We monitor healthcare performance

Analysing health service data and other information to flag emerging trends and patient risks.

Alerting health services to system and safety issues.

We search for improvement opportunities

Working with the clinicians and consumers to develop best practice clinical guidance and resources.

Spearheading projects to improve patient outcomes and experiences.

Promoting best practice improvement methods.

We respond to safety concerns

Supporting health services to review adverse patient safety events.

Conducting broad reviews into systemic issues.

Supporting independent review of deaths, including:

• mothers, babies and children
• surgical and anaesthesia-related
• voluntary assisted dying.

We amplify the patient voice

Leading consumer engagement and participation in healthcare.