For VAHI to progress towards its mission, we need to be understood, trusted and respected by our partners. VAHI continues to build the key infrastructure, positive workforce culture and strong stakeholder relationships that will allow us to deliver on our vision.
Communicating with stakeholders
VAHI uses a range of methods to communicate with stakeholders, including direct contact with health services, representation on committees and working groups, and through VAHI-owned channels. These enable us to share critical information on our operations and strategic direction with partners and stakeholders.
Our monthly e-newsletter, VAHI news, continues to be an important way of communicating with stakeholders. Interest in our stories continues to grow and readership has increased steadily through the year. There has been interest across a range of topics including results from our health data integrity audits, the launch of the first quality and safety report for private hospitals, and developments relating to clinical coding.
The Better Safer Care website was launched in March 2018 as a shared website for VAHI and SCV, demonstrating the close partnership between the two agencies. Over the past year, content has been added to the website as more elements of our work have come to fruition. It receives an ever-increasing number of visitors each month.
In August 2018, we began communicating with stakeholders through Twitter and LinkedIn. These channels provide an alternative method for interested parties to learn about our work. We aim to grow the reach of our social media over the coming year.
Improving communication and working with stakeholders will be a priority in 2019 and beyond.
Sharing information through events
In 2019, VAHI held three events as part of our Seminar Series on topics relating to health system improvement. The seminars bring together local, national and international experts to share their knowledge with an audience of health service executives and clinicians, government staff and other interested people. As well as sharing valuable information, they promote working together, innovation and best practice.
These events were held over 2018–19:
- In March, a delegation from the UK Government-funded Connected Health Cities initiative presented on harnessing the power of data and technology to improve health and social care services across the North of England. The delegation generously shared learnings from their projects, including the importance of having a multidisciplinary team and building public trust.
- In May, Professor David Henry, Bond University and Institute for Clinical Evaluative Sciences, Toronto, Canada, and Ximena Camacho, The Melbourne School of Population and Global Health, University of Melbourne, spoke about using linked data in Canada and how these experiences could be used to inform increased use of linked data in Australia.
- In June, Emeritus Professor David Dunt and Professor Erwin Loh presented on the evidence for the effectiveness of public reporting of hospital performance data as a quality improvement strategy and clinicians’ perceptions on this type of reporting.
The Seminar Series will continue in 2019–20, with seminars planned to look at topics including big data analytics and patient-reported outcomes.
For Patient Experience Week in April 2019, VAHI hosted a breakfast at SCV’s Partnering in Healthcare forum to provide an overview of reforms to the VHES program. VAHI CEO, Dr Lance Emerson, presented to delegates on using VHES data to improve outcomes and insights, drawing on five years of patient experience data.
VAHI’s first Annual Forum, held in September 2018, provided another opportunity to connect with stakeholders and share successes, challenges and opportunities to work together. The event celebrated our early achievements and featured speakers discussing directions for quality and safety improvement.
Page last updated: 13 Nov 2019