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For VAHI to work effectively, we need to be an organisation that our partners trust and respect. VAHI is building the key infrastructure, positive workforce culture and strong stakeholder relationships that will allow us to deliver on our vision and others’ expectations.

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Launching the Better safer care website

In March 2018 VAHI and SCV launched the Better safer care website.

The dynamic new site contains information about the two agencies, reports on the quality and safety of healthcare in Victoria, and the latest news and events. It will also provide publications from VAHI detailing how health services are performing, and from SCV on how they are working directly with providers and consumers to improve health outcomes for all Victorians.

The website has been designed to be user friendly and accessible. Information related to VAHI’s work that was previously housed on the Department’s website has been reviewed and moved to Better safer care. New content is being added to the site regularly.

The shared website, and its ongoing development, is an example of the complementary way in which VAHI and SCV work. The shared ambition to improve quality and safety across Victoria’s public health system underlies all of our work.

Communicating with stakeholders

Communicating effectively with our stakeholders is an essential part of our quality and safety improvement journey. In March 2018, we launched VAHI news – our monthly e-newsletter – as a key channel for reaching our broad audience.

The aim of the newsletter is to keep people up-to-date with information on current VAHI reports and developments, details about what VAHI is currently working on, our plans for the future, and other issues related to health and human services data and information.

VAHI used the first newsletter to launch a Guide to VAHI reports. This short publication, developed in response to feedback, provides readers with a simple overview of VAHI’s main reporting products. Other issues have profiled VAHI’s committees, given project updates and invited readers to get involved in our reporting program consultation.

We will aim to grow the readership of VAHI news in 2018–19 so that more people across the sector receive important updates that can assist their quality improvement work. The newsletter also provides a regular opportunity to invite feedback on VAHI’s work and we will continue to encourage subscribers to get in touch with their thoughts.

Sharing information through events

VAHI was established to enhance the effective flow of information, not only to health services but through the whole health system and wider sector. Throughout the year, VAHI held a series of seminars where local, interstate and international experts shared their experiences with a wide range of professionals from VAHI, SCV, the Department and health services.

The seminars bring people together for valuable information-sharing opportunities, promoting collaboration, innovation and best practice.

The highlight of the information-sharing events was the two-day ‘Better, smarter care: reducing unwarranted variation’ conference held in May 2017. Jointly hosted by SCV and VAHI, this event included more than 200 delegates from Australia and overseas. Speakers from Canada, New Zealand, South Korea, Germany, and the UK delivered presentations and provided information on promising policy and practice responses to deliver better, smarter health care in response to data on unwarranted variation. It also featured best practice approaches to measuring and reporting on clinical variation to stimulate better, smarter care.

During the year, other seminars included:

  • ‘Development of the survey of healthcare and the linked data project’ by Kerrin Bleicher from the Australian Institute of Health and Welfare
  • ‘System performance’ by Dan O’Halloran, Senior Director of System Performance in Queensland Health
  • ‘Pricing for safety and quality’ by James Downie, CEO of the Independent Hospital Pricing Authority (IHPA)
  • ‘Measuring and reporting on performance in healthcare’ by Kim Sutherland, the Acting Chief Executive of New South Wales Bureau of Health Information
  • ‘Increasing transparency of the health data’ by Richard Hamblin and Carl Shuker from New Zealand Health Quality and Safety Commission New Zealand
  • ‘Big data and healthcare: a case study – North Health Wangaratta’ by Margaret Bennett, CEO, Northeast Health Wangaratta and Julia Cooper, Principal, Finity Consulting
  • ‘Towards person-centred actionable health information’ by Professor Fabrizio Carinci, an international expert on health information for policy
  • ‘Health analytics and public hospital theatre efficiency’ by consulting firms Escient and Aginic.

The information-sharing seminar series will continue in 2018–19.

Page last updated: 20 Sep 2018

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